Community Assistant

Tailwind Group, Inc.; Columbia Township (MO); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Bonus potential

Job summary

Tailwind Group, Inc. is seeking a part-time Community Assistant for The Landing CoMo in Columbia, MO. The role focuses on delivering high-quality customer service to residents and providing administrative support to the office staff, helping maintain the property’s reputation.

The position requires rotating nights and weekends, up to 29.5 hours per week, with a compensation of $15.00 per hour plus bonus potential. Join a team dedicated to a strong community experience and growth opportunities.

Qualifications

• Live onsite and enrolled at a university preferred.
• Ability to manage multiple projects in a fast-paced environment.
• Strong administrative, organizational, and communication skills.
• High level of integrity and professionalism.
• Self-motivated and team-oriented.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Demonstrate excellent customer service to residents, prospects, vendors, officials, and community members.
• Assist with marketing efforts on campus and in the community; support events.
• Respond to leasing inquiries by scheduling tours, showing units, and following up with prospects.
• Assist with annual unit turnover and move-in/move-out procedures.
• Complete administrative and front desk tasks.
• Ensure accurate file documentation and assist in fee collection per policy.
• Gather feedback from residents and relay to the team.
• Respond to after-hours emergencies as needed.
• Perform other duties as directed by Property Manager.

Skills

Customer service

Administrative skills

Teamwork

Integrity & professionalism

Problem-solving

MS Office proficiency

Tools

Microsoft Office

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position:

Due to an internal promotion, we are hiring a Community Assistant. The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property:

The Landing CoMo is a garden-style student housing community in Columbia, Missouri, designed with students attending the University of Missouri. The 172 unit, 656 bed community offers 2 and 4-bedroom units with amenities that include a swimming pool, fitness center, dog park, and much more. The Landing provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $15.00 per hourplus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.