Resident Services Manager

Brookfield Properties Multifamily LLC; Colorado; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site rental discount

Job summary

Brookfield Properties Multifamily LLC in Colorado seeks a customer‑focused associate to coordinate the apartment community's daily operations. You will be the first point of contact for residents, handle service requests, assist with move‑ins/outs, and help manage leases, budgets, and social events.

Responsibilities include front desk duties, resident communications, annual renewals, and ensuring compliance with policies. The role offers benefits and growth opportunities within a diverse team.

Qualifications

• 1–2 years of general customer service and resident retention required.
• High school diploma or GED required.

Responsibilities

• First point of contact with residents; address questions and resolve issues or refer to staff.
• Process service requests and assist with move-ins/outs and inspections.
• Support leasing activities and lease renewals per policies and procedures.
• Stay informed on housing laws, policies, and program guidelines to ensure compliance.
• Coordinate social events and manage resident communications; monitor surveys and respond promptly.
• Assist front desk, handle calls, mail, schedules, and document deposits and contracts.
• Support resident retention, report renewals weekly, and help meet renewal targets.

Skills

Customer service

Communication

Resident relations

Event planning

Budgeting

Education

High school diploma

Job description

Location

Location Eagle + West - 1 Eagle Street Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

Essential Job Functions

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (25%)
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents. (10%)
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. (10%)
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. (5%)
• Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines. (20%)
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. (5%)
• Assist with all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. (20%)
• Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create. (5%)

Education

High school diploma / GED required

Work Experience

1-2 Years of General Customer Service and resident retention - Required

Compensation

Commensurate with Experience $22.97 - 32.16 hourly

Great Incentives!

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#LI-DG24

#BPMF The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world‑class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.