Resident Services Leader — Housing Stability & Partnerships

Metropolitan Development; Nashville (TN); Vor Ort; USD 110.000 - 128.000; Vollzeit

Zusammenfassung

Metropolitan Development and Housing Agency (MDHA) seeks an Assistant Director of Resident Services in Nashville, TN. The role leads the Resident Services team, directs program operations, and strengthens partnerships to promote housing stability for residents and voucher holders.

Requires a Bachelor's degree and 6+ years of leadership experience. The position offers full-time, on-site work with strategic oversight of services and compliance with federal regulations and grants.

Qualifikationen

• Bachelor's degree in business administration or related field from an accredited college or university.
• At least six (6) years of progressively responsible leadership, supervision and administration experience.
• Experience leading teams, managing departmental operations and establishing organizational priorities.
• Ability to interpret and apply program regulations, grant guidelines and agency policies.
• Strong planning, organizational, analytical and problem-solving skills.
• Excellent written and verbal communication skills and report preparation.

Aufgaben

• Lead and develop the Resident Services team.
• Provide strategic direction and oversight for information, referral services and short-term case management.
• Establish departmental priorities, performance expectations and accountability measures.
• Directly supervise program areas including youth initiatives and workforce development.
• Coach, mentor and develop employees and support professional growth.
• Evaluate performance and complete reviews.
• Align staff responsibilities with strategic priorities.
• Promote collaboration, accountability and continuous improvement.
• Oversee delivery of resident services to ensure timely, respectful assistance.
• Develop strategies promoting housing stability and access to resources.
• Collaborate with Property Management to prevent evictions and support stability.
• Coordinate programs and referrals to address resident needs and objectives.
• Evaluate service delivery practices and improve resident experience.

Kenntnisse

Leadership experience

Strategic planning

Analytical skills

Communication skills

Project management

Problem-solving

Ausbildung

Bachelor's degree

Jobbeschreibung

Metropolitan Development and Housing Agency (MDHA) seeks an Assistant Director of Resident Services in Nashville, TN. The role leads the Resident Services team, directs program operations, and strengthens partnerships to promote housing stability for residents and voucher holders.

Requires a Bachelor's degree and 6+ years of leadership experience. The position offers full-time, on-site work with strategic oversight of services and compliance with federal regulations and grants.