Housing Choice Vouchers Quality Control/Training Analyst

Metropolitan Development & Housing Agency; Nashville (TN); On-site; USD 75,000 - 85,000; Full time

Job summary

Metropolitan Development and Housing Agency (MDHA) in Nashville, TN, is seeking a Housing Choice Vouchers Quality Control/Training Analyst. The role focuses on monitoring the accuracy and quality of voucher program transactions and translating findings into practical staff training to improve performance and service.

The position conducts regular quality reviews, develops and delivers comprehensive training, and collaborates with the Rental Assistance Department leadership to ensure compliance,

Responsibilities

• Monitoring the accuracy and quality of Housing Choice Voucher program transactions, identifying trends and errors, and translating those findings into practical training and coaching for staff and the Housing Choice Voucher Program.
• Conducting regular quality reviews, developing and delivering training, and partnering with department leaders to strengthen compliance, data integrity, and customer service.

Job description

JOB ANNOUNCEMENT

Position: Housing Choice Vouchers Quality Control/Training Analyst

Salary: $74,557 - $85,081

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $215 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

The Quality Control/Training Analyst is responsible for monitoring the accuracy and quality of program transactions, identifying trends and errors, and translating those findings into practical training and coaching for staff and the Housing Choice Voucher Program. The role conducts regular quality reviews, develops and delivers training, and partners with leaders to strengthen compliance, data integrity, and customer service. This position supports the Rental Assistance Department by ensuring that core processes are consistent, compliant, and resident-focused.