Resident Services Coordinator

Capital Consultants Management Corporation; Henderson (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

401k with company match

Paid time off for vacation, holidays,

Parental leave

Training and educational assistance

Employee assistance program

Job summary

Capital Consultants Management Corporation is seeking a Resident Services Coordinator to support the community site team. You will greet visitors, handle phones, manage messages and assist with events, notices, and maintenance work orders.

This role requires strong customer service, clear communication, and proficiency with Microsoft Office. A valid driver's license is required, with occasional after-hours or weekend work.

Qualifications

• Customer service experience preferred in HOA or community setting.
• Excellent telephone manner and clear written/spoken communication.
• Strong organization and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license in the state of employment.
• Willingness to work after-hours and weekends for events.
• Pre-employment drug screen and background check.

Responsibilities

• Greet guests, answer phones, and direct calls.
• Draft, proofread and route association documents and notices.
• Draft messages, maintain calendars and update the website.
• Assist owners with coordinating resident-hosted events.
• Receive and sort mail, packages, and dry cleaning.
• Perform general office duties and maintain equipment.

Skills

Customer service

Telephone etiquette

Communication skills

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Careers at Capital Consultants Management Corporation

Current job opportunities are posted here as they become available.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This beautiful, master-planned community includes acres of parks, trails and open space. Amenities include a Community Center, seasonally heated pools, splash areas, various ball courts and fields, amphitheaters, and picnic areas. It currently offers amenities that appeal to those who choose to live an active lifestyle, with additional amenities planned. Kids have places to play. Families have places to gather, and couples have places to escape and explore. There really is something for everyone!

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls


• Noting accurate messages and directing them appropriately


• Operating and maintaining office equipment


• Drafting and proofreading a variety of association documents including maintenance work orders


• Assisting owners with coordinating resident-hosted events


• Updating the association’s website and calendar


• Receiving, preparing and delivering mail, packages and dry cleaning


• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred


• Excellent telephone manner, with a commitment to the highest customer service possible


• Ability to communicate effectively


• A dynamic, professional individual with a strong sense of organization and attention to detail


• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel


• Must have a valid driver’s license in the state of employment


• Flexibility to work after-hours and weekends at community events as needed


• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.


• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.


• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.


• Manual Dexterity: Skills in using technology, including computers and mobile devices.


• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision


• Wellness program


• Flexible Spending Accounts


• Company-matching 401k contributions


• Paid time off for vacation, holidays, medical, and volunteering


• Paid parental leave


• Training and educational assistance


• Support programs, including Employee Assistance Program and Calm Health


• Optional benefits including short- and long-term disability, life insurance, and pet insurance


• Most importantly, a caring team who is dedicated to your success!