Onsite Resident Experience Concierge

Automatic Data Processing, Inc.; Florida; On-site; USD 21,000 - 22,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Resident Service Specialist in Summerfield, FL to deliver exceptional customer service to residents in a residential community.

You will respond to inquiries, handle account questions, and coordinate with maintenance and leasing teams to resolve issues promptly. This full-time onsite role emphasizes accurate record-keeping, friendly communication, and fostering a welcoming environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or property management support roles.
• Proficiency with basic computer applications and property management software.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Ability to work weekends and holidays.
• Associate's degree or higher in Business Administration, Hospitality, or related field.
• Experience working in residential real estate or rental property environments.
• Familiarity with Fair Housing laws and regulations.
• Bilingual abilities to support diverse resident populations.
• Certification in property management or customer service.

Responsibilities

• Respond promptly and courteously to resident inquiries and service requests via phone, email, or in-person interactions.
• Assist residents with account questions, payments, fees, balances, and other account-related matters as appropriate.
• Coordinate with maintenance and management teams to ensure timely resolution of resident issues and follow up to confirm satisfaction.
• Maintain accurate records of resident communications, service requests, and resolutions using property management software.
• Follow up with residents to ensure requests and concerns have been properly resolved.
• Maintain resident confidentiality and information.
• Assist in setting up for community events and initiatives to enhance resident engagement and foster a welcoming environment.

Skills

Customer service

Communication skills

Multitasking

Weekend availability

Bilingual abilities

Professionalism under pressure

Education

Associate's degree or higher in Business Administration, Hospitality, or related field

Tools

Property management software

Job description

Automatic Data Processing, Inc. is seeking a Resident Service Specialist in Summerfield, FL to deliver exceptional customer service to residents in a residential community.

You will respond to inquiries, handle account questions, and coordinate with maintenance and leasing teams to resolve issues promptly. This full-time onsite role emphasizes accurate record-keeping, friendly communication, and fostering a welcoming environment.