Resident Experience Coordinator

Automatic Data Processing, Inc.; Apollo Beach (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Automatic Data Processing, Inc. is seeking a Resident Service Specialist for an onsite, part-time role in Apollo Beach, FL.

The position focuses on responding to resident inquiries, coordinating with maintenance and leasing teams, and delivering excellent customer service to support resident satisfaction. The role requires a high school diploma, strong communication skills, and the ability to work weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or property management support.
• Proficiency with basic computer applications and property management software.
• Strong communication and interpersonal skills.
• Ability to work weekends and holidays.

Responsibilities

• Respond promptly and courteously to resident inquiries and service requests via phone, email, or in-person interactions.
• Assist residents with account questions, payments, fees, balances, and other account-related matters as appropriate.
• Coordinate with maintenance and management teams to ensure timely resolution of resident issues and follow up to confirm satisfaction.
• Maintain accurate records of resident communications, service requests, and resolutions using property management software.
• Follow up with residents to ensure requests and concerns have been properly resolved.
• Maintain resident confidentiality and information.
• Assist in setting up for community events and initiatives to enhance resident engagement and foster a welcoming environment.

Skills

Communication skills

Interpersonal skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Property management software

MS Office

Job description

Automatic Data Processing, Inc. is seeking a Resident Service Specialist for an onsite, part-time role in Apollo Beach, FL.

The position focuses on responding to resident inquiries, coordinating with maintenance and leasing teams, and delivering excellent customer service to support resident satisfaction. The role requires a high school diploma, strong communication skills, and the ability to work weekends and holidays.