Resident Services Front Desk & Safety Associate

ACMH, INC.; New York (NY); On-site; USD 37,000 - 50,000; Full time

Job summary

ACMH, INC. seeks a Front Desk Monitor at Sabra Goldman House in Queens Village to greet residents and guests, answer calls, and manage mail distribution. The role requires ensuring safety, recording events, and coordinating with on-call staff during emergencies.

You'll monitor medication self-administration, attend trainings, and provide coverage at other ACMH locations as needed. A high school diploma and strong people skills are essential for maintaining a calm, respectful environment.

Qualifications

• High school diploma and ability to work with people.
• Willingness to cover front desk shifts at multiple ACMH locations as needed.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for residents and staff.
• Distributes resident mail.
• First line of defense in emergencies; contacts management and emergency services as needed.
• Conducts building rounds during shift.
• Records resident events and observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication.
• Reports incidents or behavioral changes to on-call staff.
• Assists with client meal plan as applicable.
• Attends trainings; provides front desk coverage at other ACMH locations as needed.
• Maintains a calm, respectful, and professional demeanor.

Skills

Customer service

Communication

Crisis handling

Team coordination

Education

High school diploma

Job description

ACMH, INC. seeks a Front Desk Monitor at Sabra Goldman House in Queens Village to greet residents and guests, answer calls, and manage mail distribution. The role requires ensuring safety, recording events, and coordinating with on-call staff during emergencies.

You'll monitor medication self-administration, attend trainings, and provide coverage at other ACMH locations as needed. A high school diploma and strong people skills are essential for maintaining a calm, respectful environment.