Resident Services & Front Desk Coordinator

Cornerstone Housing Partners; Rutland (VT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Cornerstone Housing Partners in Rutland, VT, is seeking a friendly, organized Resident & Customer Services Coordinator to serve as the first point of contact for customers, residents, applicants, and community partners. The role provides administrative support for Property Management and Homeownership programs and supports daily office operations.

The position emphasizes welcoming visitors, handling inquiries, processing applications, payments, and data entry while collaborating with teams and

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service, office administration, property management support, or related experience.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office; experience with Salesforce CRM and/or Yardi property management software is a plus.
• Ability to work independently and collaboratively in a team environment.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Welcome visitors and provide exceptional customer service in person, by phone, and by email.
• Manage customer inquiries, intake, scheduling, and referrals to appropriate programs.
• Support Property Management by processing rental applications, maintaining waiting lists, responding to resident inquiries, and assisting with resident communications.
• Accept payments, assist with cash handling and invoicing, and maintain accurate records.
• Enter and maintain data in customer and property management software.
• Process mail, maintain office supplies, and support daily office operations.
• Assist with file reviews to ensure accuracy and completeness.
• Support marketing, outreach, community events, and administrative projects as needed.

Skills

Organizational skills

Communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce CRM

Yardi

Job description

Cornerstone Housing Partners in Rutland, VT, is seeking a friendly, organized Resident & Customer Services Coordinator to serve as the first point of contact for customers, residents, applicants, and community partners. The role provides administrative support for Property Management and Homeownership programs and supports daily office operations.

The position emphasizes welcoming visitors, handling inquiries, processing applications, payments, and data entry while collaborating with teams and