Resident Services Coordinator

Socket.dev; Burlington (VT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K match

Paid vacation and sick leave

Paid holidays and birthday leave

Job summary

Redstone, a Burlington, VT-based real estate development and property management firm, seeks a Resident Services Coordinator to enhance the resident experience. This role reports to the Senior Resident Services Manager and is non-exempt, 40 hours per week, with a pay range of $22-24/hour.

Responsibilities include front-line customer service, leasing inquiries, resource development, and coordinating resident outreach and events. Strong organizational skills and adaptability are essential.

Qualifications

• Strong customer service orientation and communication skills.
• Flexibility and adaptability in a dynamic work environment.
• Self-motivation and accountability.
• Ability to manage multiple projects with interruptions.
• Composure in stressful situations.
• Proficient in Microsoft Office; experience with Yardi Voyager is a plus.

Responsibilities

• Provide front-line customer service via phones, emails, walk-ins, and leasing inquiries.
• Coordinate with Leasing team and support Senior Resident Services Manager.
• Distribute resident resources (FAQs, newsletters, welcome packets).
• Maintain and audit callbox directories; track resident requests and follow up for satisfaction.
• Assist with resident outreach, events, and community initiatives.

Skills

Customer service

Communication skills

Flexibility & adaptability

Self-motivation & accountability

Multitasking & project management

Computer skills (MS Office)

Tools

Microsoft Office

Yardi Voyager

Job description

Job Description - Resident Services Coordinator

Job Summary

Redstone, a Burlington, VT-based real estate development and property management firm, is seeking a Resident Services Coordinator to help support and enhance customer service and the resident experience. This position is ideal for a resourceful, adaptable individual who thrives in a fast-paced environment and can seamlessly shift focus to meet the team's evolving needs each day. Candidates should demonstrate strong organizational skills, keen attention to detail, and the ability to think strategically and understand broader objectives. We are looking for an enthusiastic and self-motivated individual to join our team!

Reports to: Senior Resident Services Manager

Supervises: None

Wage Status: Non-Exempt; 40 hours/week

Pay Range: $22-24/hour

Job Responsibilities

Specific responsibilities will include (but not be limited to) the following:

• Provide front-line customer service by answering office phones, responding to emails, assisting walk-in residents, and handling resident services and leasing inquiries.
• Manage voicemail triage and ensure prospect and resident inquiries are addressed promptly or directed to the appropriate team member.
• Keep residential communities informed of building-wide inspections, planned maintenance work, and other important community updates.
• Develop, maintain, and distribute resident-facing resources, including FAQs, newsletters, welcome packets, and move-in condition reports.
• Assist and support the Senior Resident Services Manager with resident outreach and support efforts.
• Provide administrative and operational support to the Leasing team as needed.
• Maintain and regularly audit residential callbox directories to ensure accuracy.
• Process resident requests related to pets/service animals, parking, storage, and key issuance.
• Coordinate key and parking pass distribution to residents.
• Follow up with residents to assess satisfaction with completed maintenance services and identify opportunities for improvement.
• Assist with community events, resident engagement initiatives, and special projects.
• Exercise sound judgment and maintain a thorough understanding of company policies, procedures, and property operations.
• Exhibit adaptability, sound judgment, and quick thinking to respond to the needs of prospective and current residents.
• Deliver exceptional customer service while fostering a welcoming, responsive, and community-focused living environment.

Essential Qualities for Success

At Redstone, we operate as one team with a shared commitment to excellence and our core service values: Safety, Courtesy, Efficiency, and Pride of Place. Our ideal candidate will demonstrate:

• Strong customer service orientation and communication skills.
• Flexibility and adaptability in a dynamic work environment.
• Self-motivation and accountability.
• Self-management of multiple projects at one time, with frequent interruptions.
• Composure in stressful situations.
• Exemplary computer skills, especially in the Microsoft suite. Yardi Voyager experience is a plus.

Additional Requirements

• Attendance is an imperative job function - both during normal work hours and when unexpected demands arise.
• Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
• Other duties may be assigned as they arise.
• Must pass a criminal background check.

Benefits

Redstone offers a competitive benefits package including:

• Medical, vision, and dental insurance plan
• 401K match
• 3 weeks paid vacation to start and can earn up to 5 weeks
• Paid sick leave
• Paternity and maternity leave
• Twelve paid holidays and a paid day off on your birthday