Resident Services Coordinator - Community Experience & Support

Socket.dev; Burlington (VT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K match

Paid vacation and sick leave

Paid holidays and birthday leave

Job summary

Redstone, a Burlington, VT-based real estate development and property management firm, seeks a Resident Services Coordinator to enhance the resident experience. This role reports to the Senior Resident Services Manager and is non-exempt, 40 hours per week, with a pay range of $22-24/hour.

Responsibilities include front-line customer service, leasing inquiries, resource development, and coordinating resident outreach and events. Strong organizational skills and adaptability are essential.

Qualifications

• Strong customer service orientation and communication skills.
• Flexibility and adaptability in a dynamic work environment.
• Self-motivation and accountability.
• Ability to manage multiple projects with interruptions.
• Composure in stressful situations.
• Proficient in Microsoft Office; experience with Yardi Voyager is a plus.

Responsibilities

• Provide front-line customer service via phones, emails, walk-ins, and leasing inquiries.
• Coordinate with Leasing team and support Senior Resident Services Manager.
• Distribute resident resources (FAQs, newsletters, welcome packets).
• Maintain and audit callbox directories; track resident requests and follow up for satisfaction.
• Assist with resident outreach, events, and community initiatives.

Skills

Customer service

Communication skills

Flexibility & adaptability

Self-motivation & accountability

Multitasking & project management

Computer skills (MS Office)

Tools

Microsoft Office

Yardi Voyager

Job description

Redstone, a Burlington, VT-based real estate development and property management firm, seeks a Resident Services Coordinator to enhance the resident experience. This role reports to the Senior Resident Services Manager and is non-exempt, 40 hours per week, with a pay range of $22-24/hour.

Responsibilities include front-line customer service, leasing inquiries, resource development, and coordinating resident outreach and events. Strong organizational skills and adaptability are essential.