Resident Services Front Desk Coordinator

Piedmont Social; Pineville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

The Dorchester & The Manor in Pineville, NC is seeking a Front Desk Representative to greet residents and guests, answer phones, and manage inquiries with courtesy and efficiency. The role emphasizes excellent customer service, attention to detail, and the ability to handle multiple tasks in a busy community setting, including basic clerical duties and incident logging.

Full-time, 8-hour shifts, on-site position with occasional travel for training; a high school diploma and customer service

Qualifications

• High School diploma or equivalent is required.
• Some customer service experience preferred.
• Must provide excellent customer service and maintain a professional demeanor.
• Ability to input and access information in property management and POS systems.
• Strong verbal and written communication skills.

Responsibilities

• Greets visitors, residents, and vendors and signs in/out as needed.
• Answers phone calls and addresses questions or complaints with courtesy.
• Maintains Fair Housing compliance and other guidelines in the community.
• Operates and maintains systems for packages, keys, and incident reporting.
• Posts charges to resident accounts and assists with activities and events.
• Performs light maintenance and basic safety checks.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School diploma or equivalent

Some customer service experience

Tools

Property management system

POS system

Computers

Job description

The Dorchester & The Manor in Pineville, NC is seeking a Front Desk Representative to greet residents and guests, answer phones, and manage inquiries with courtesy and efficiency. The role emphasizes excellent customer service, attention to detail, and the ability to handle multiple tasks in a busy community setting, including basic clerical duties and incident logging.

Full-time, 8-hour shifts, on-site position with occasional travel for training; a high school diploma and customer service