Resident Services & Front Desk Concierge

Greystar; New York, Northern (NY, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Greystar is hiring a Union Doorperson at 20 Broad in New York, delivering exceptional resident service in a fast-paced leasing office environment. The role greets visitors, coordinates deliveries, routes calls, and supports building operations with a reliable, friendly presence.

The ideal candidate will enjoy multitasking, maintain professional demeanor, and help residents with daily needs while safeguarding privacy and safety across the community.

Responsibilities

• Greets prospects and residents and ensures comfort in the leasing area.
• Monitors guest traffic and routes calls to the appropriate team member.
• Answers phone calls and assists with service requests callbacks.
• Assists residents with checking in or out luggage carts.
• Monitors parking lot for team members and vendors.
• Monitors fire alarm panel and security cameras.
• Manages all package deliveries and notifies residents within 24 hours.
• Keeps a daily log of events and security status.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists in calling vendors for service tickets for laundry room services.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information for residents.
• Books freight elevator for move-in, move-out and furniture deliveries.

Job description

Greystar is hiring a Union Doorperson at 20 Broad in New York, delivering exceptional resident service in a fast-paced leasing office environment. The role greets visitors, coordinates deliveries, routes calls, and supports building operations with a reliable, friendly presence.

The ideal candidate will enjoy multitasking, maintain professional demeanor, and help residents with daily needs while safeguarding privacy and safety across the community.