Resident Services & Engagement Coordinator

Gene B. Glick Company; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Gene B. Glick Company is seeking an experienced Resident Service Coordinator to support residents at Cedar Ridge and Hampton Court with case management, programming, and basic needs.

The role requires coordinating services, building relationships with providers, and promoting resident stability. The position involves collaboration with property and regional management, data collection for outcomes, and occasional evenings/weekends.

Qualifications

• Bachelor’s degree in Social Work or related field (or equivalent combination of education, training and experience).
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Must have and maintain a valid Driver’s License in the state of residence.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Fluency in Spanish a plus.

Responsibilities

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re‑assessment.
• Accurately maintain records of resident interactions, goals, outcomes and achievements.
• Follow up on lease violations and reduce evictions through proactive engagement.
• Collaborate with property manager and team to align services with the resident services plan.
• Facilitate and implement core programs as assigned by the program model and site plan.
• Develop relationships with community organizations for referrals and onsite services.
• Collect and record data to measure resident and program outcomes.

Skills

Advocacy

Organizing

Problem-solving

Communication

Driver's License

Written Communication

Verbal Communication

Education

Bachelor of Social Work

Gerontology

Psychology

Counseling

Tools

Word processing software

Spreadsheet software

Job description

Gene B. Glick Company is seeking an experienced Resident Service Coordinator to support residents at Cedar Ridge and Hampton Court with case management, programming, and basic needs.

The role requires coordinating services, building relationships with providers, and promoting resident stability. The position involves collaboration with property and regional management, data collection for outcomes, and occasional evenings/weekends.