Resident Services & Community Support Coordinator

Evergreen Real Estate Group; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Evergreen Real Estate Group seeks a Social Service Coordinator to support residents through coordinating home- and community-based services, assessing needs, and delivering short-term intervention and case management.

You will collaborate with families, hospital staff, and community agencies, publish building newsletters, and help fundraise for programs while maintaining confidentiality and HUD compliance.

Qualifications

• High school diploma or GED and at least two to three years of related experience or training, or an equivalent combination of education and experience.
• Preferred: Bachelor's or Associate degree in social sciences or related field.
• Preferred: MSW or master’s degree in counseling; community organization training or related credentials.

Responsibilities

• Assess residents who may require assistance with ADLs or transition support, involving families and professionals as appropriate.
• Provide short-term crisis intervention and case management for residents connected to community agencies.
• Coordinate discharge planning with hospital staff for residents returning to their apartments.
• Advocate for residents and build informal support systems with family, residents, and friends.
• Publish and distribute a building newsletter and participate in property activities planning.
• Fundraise to support programs and activities in the building.
• Submit monthly reports; maintain resource directory and resident files per Department requirements.
• Communicate with property management staff about resident and program issues.
• Utilize social services software to ensure confidentiality and compliance.

Skills

Analytical thinking

Problem solving

Project coordination

Follow through

Customer service

Resident advocacy

Relationship building

Written communication

Verbal communication

Team collaboration

Cultural sensitivity

Adaptability

Education

High school diploma or GED

Two to three years related experience

Bachelor's degree (preferred)

Associate degree (preferred)

MSW or master's degree (preferred)

Tools

Excel

Word

Outlook

PowerPoint

Social services software

Job description

Evergreen Real Estate Group seeks a Social Service Coordinator to support residents through coordinating home- and community-based services, assessing needs, and delivering short-term intervention and case management.

You will collaborate with families, hospital staff, and community agencies, publish building newsletters, and help fundraise for programs while maintaining confidentiality and HUD compliance.