Resident Services Director

Peninsula Regent; San Mateo (CA); On-site; USD 93,000 - 142,000; Full time

Benefits offered by this job

Medical coverage with multiple plan

Dental and vision coverage

Paid Time Off plus paid sick leave

401(k) with 4% employer match

Free onsite employee parking

Job summary

The Peninsula Regent in San Mateo, CA is seeking a compassionate Resident Services Director to lead a resident-centered team and elevate the resident experience. You will oversee transitions, coordinate complex care, and develop a high-performing department.

Join a mission-driven community that values excellent communication, regulatory compliance, and partnerships with residents, families, and providers. A bachelor's degree in a related field is preferred, with 3+ years of leadership in senior

Qualifications

• Three or more years of leadership experience in senior living, healthcare, or related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
• Demonstrated ability to lead teams and manage complex situations effectively.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of resident services, elder care, and applicable regulations.

Responsibilities

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.
• Ensure operational excellence through effective communication, compliance, and accountability.

Job description

Overview

At The Peninsula Regent, you'll find more than a job. You'll find a community where residents thrive and team members are empowered to make a meaningful difference every day. As part of Pacific Retirement Services, we are committed to creating exceptional experiences while helping older adults lead fulfilling lives. We're seeking a compassionate and experienced Resident Services Director to provide strategic leadership and elevate the resident experience throughout our community.

What You'll Do

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.
• Ensure operational excellence through effective communication, compliance, and accountability.

Pay: $93,000k - $142,000k annually DOE

About You

• Three or more years of leadership experience in senior living, healthcare, or a related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
• Demonstrated ability to lead teams and manage complex situations effectively.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of resident services, elder care, and applicable regulations.

At our community, your work makes a difference and we want your benefits to make a difference for you, too. We offer a comprehensive benefits package designed to support your health, financial wellbeing and life outside of work.

• Medical coverage with multiple plan options; 90% of employee premiums and 50% of dependent premiums covered
• Dental and vision coverage; 90% of employee premiums and 50% of dependent premiums covered
• Paid Time Off plus paid sick leave from the first day
• 401(k) with 4% employer match plus profit sharing
• Free onsite employee parking