Resident Services Director

The Peninsula Regent; San Mateo (CA); On-site; USD 93,000 - 142,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Paid Time Off

401(k) with employer match

Free onsite employee parking

Job summary

The Peninsula Regent in San Mateo, CA, is seeking a compassionate and experienced Resident Services Director to provide strategic leadership and elevate the resident experience within our retirement community.

Join us to lead a resident-centered culture, oversee transitions, and guide a high-performing team while collaborating with families, staff, and partners to deliver exceptional care and compliant operations.

Qualifications

• Leadership experience in senior living, healthcare, or related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
• Demonstrated ability to lead teams and manage complex situations effectively.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of resident services, elder care, and applicable regulations.

Responsibilities

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.
• Ensure operational excellence through effective communication, compliance, and accountability.

Skills

Leadership

Communication

Team coaching

Resident care knowledge

Education

Bachelor's degree in social work or related field

Job description

Overview

At The Peninsula Regent, you'll find more than a job. You'll find a community where residents thrive and team members are empowered to make a meaningful difference every day. As part of Pacific Retirement Services, we are committed to creating exceptional experiences while helping older adults lead fulfilling lives. We're seeking a compassionate and experienced

Overview

At The Peninsula Regent, you'll find more than a job. You'll find a community where residents thrive and team members are empowered to make a meaningful difference every day. As part of Pacific Retirement Services, we are committed to creating exceptional experiences while helping older adults lead fulfilling lives. We're seeking a compassionate and experienced Resident Services Director to provide strategic leadership and elevate the resident experience throughout our community.

What You'll Do

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.
• Ensure operational excellence through effective communication, compliance, and accountability.

Pay:

$93,000k - $142,000k annually DOE

About You

• Three or more years of leadership experience in senior living, healthcare, or a related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
• Demonstrated ability to lead teams and manage complex situations effectively.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of resident services, elder care, and applicable regulations.

At our community, your work makes a difference and we want your benefits to make a difference for you, too. We offer a comprehensive benefits package designed to support your health, financial wellbeing and life outside of work.

• Medical coverage with multiple plan options; 90% of employee premiums and 50% of dependent premiums covered
• Dental and vision coverage; 90% of employee premiums and 50% of dependent premiums covered
• Paid Time Off plus paid sick leave from the first day
• 401(k) with 4% employer match plus profit sharing
• Free onsite employee parking