Resident Services Director: Elevate Living Experience

Peninsula-Regent-1; San Mateo (CA); On-site; USD 93,000 - 142,000; Full time

Benefits offered by this job

Medical coverage with multiple plan

Dental and vision coverage

Paid Time Off plus paid sick leave

401(k) with 4% employer match

Free onsite employee parking

Job summary

The Peninsula Regent in San Mateo, CA is seeking a compassionate Resident Services Director to lead a resident-centered team and elevate the resident experience. You will oversee transitions, coordinate complex care, and develop a high-performing department.

Join a mission-driven community that values excellent communication, regulatory compliance, and partnerships with residents, families, and providers. A bachelor's degree in a related field is preferred, with 3+ years of leadership in senior

Qualifications

• Three or more years of leadership experience in senior living, healthcare, or related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
• Demonstrated ability to lead teams and manage complex situations effectively.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of resident services, elder care, and applicable regulations.

Responsibilities

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.
• Ensure operational excellence through effective communication, compliance, and accountability.

Job description

The Peninsula Regent in San Mateo, CA is seeking a compassionate Resident Services Director to lead a resident-centered team and elevate the resident experience. You will oversee transitions, coordinate complex care, and develop a high-performing department.

Join a mission-driven community that values excellent communication, regulatory compliance, and partnerships with residents, families, and providers. A bachelor's degree in a related field is preferred, with 3+ years of leadership in senior