Resident Services Director — Elevate Senior Living

Peninsula Regent; San Mateo (CA); On-site; USD 93,000 - 142,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Paid Time Off

401(k) with 4% employer match plus DS/

Job summary

The Peninsula Regent in San Mateo, CA, seeks a compassionate Resident Services Director to provide strategic leadership and elevate the resident experience across our community.

Lead the Resident Services department, oversee transitions, and coach a high-performing team while building strong relationships with residents, families, staff, and partners. A comprehensive benefits package supports health and financial wellbeing.

Qualifications

• Three or more years of leadership experience in senior living, healthcare, or related setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
• Ability to lead teams and manage complex situations effectively.

Responsibilities

• Lead the Resident Services department and promote a resident-centered culture.
• Oversee resident transitions and coordinate support for complex resident needs.
• Develop, coach, and support a high-performing Resident Services team.
• Build strong relationships with residents, families, team members, and community partners.

Skills

Leadership

Communication

Team building

Resident services knowledge

Education

Bachelor's degree in social work

Job description

The Peninsula Regent in San Mateo, CA, seeks a compassionate Resident Services Director to provide strategic leadership and elevate the resident experience across our community.

Lead the Resident Services department, oversee transitions, and coach a high-performing team while building strong relationships with residents, families, staff, and partners. A comprehensive benefits package supports health and financial wellbeing.