Resident Services Director

Prestige Care and Rehabilitation - Pinewood Terrace; Newberg (OR); On-site; USD 110,000 - 140,000; Full time

Job summary

Prestige Care and Rehabilitation - Pinewood Terrace is seeking a Resident Services Director to lead personal and health care services in our community, ensuring regulatory compliance and resident satisfaction. You will direct care teams, coordinate with physicians and staff, and support a safe, thriving environment for residents and their families.

You will supervise staff, develop care plans, monitor changes in health status, and ensure smooth move-in processes.

Qualifications

• Associate degree from an accredited college.
• One year geriatric setting experience and one year supervisory experience or equivalent.
• First Aid and CPR certification is required.
• Excellent written and oral communication and motivational skills.
• Ability to creatively problem-solve in resident care and staff management.

Responsibilities

• Direct personal care attendants and report to Executive Director and health services leaders.
• Ensure resident rights, fair treatment, privacy, and civil rights are upheld.
• Provide health services per Prestige policies and regulatory requirements.
• Perform pre-move-in Level of Care determinations and coordinate move-in processes.
• Complete a Service Plan for each resident and ensure care levels are accurate.
• Monitor health status changes and notify family or physician as needed.
• Liaise with physicians, PAs, or NPs for reviews of care plans and orders.
• Oversee orientation and ongoing training for new and current staff.

Skills

Written communication

Oral communication

Motivational skills

Problem solving

Staff development

Education

Associate degree

Job description

What does the Resident ServicesDirector do?

In this exciting role, you would be assisting with theplanning, organizing, developing and directing personal and health careservices in accordance with regulatory standards and resident preference toassure the highest degree of resident service and satisfaction. Collaboratewith other leaders at the community to serve our residents, guide their care,and provide a safe and thriving environment for all.

Why join thePrestige Care Family in the Resident Services Director role and what can weoffer you?

• The ability to serve in a leadership roleoverseeing a high-impact area of our community.
• Collaborate with a strong team of health careproviders, all while working in a home-like setting.
• Build relationships with your residents andtheir families for months and years at a time.
• Strong promote-from-within culture: thepossibilities are endless.
• Our 35+ year old, family-owned and operatedorganization (with over 80 locations in 8 states) means we aren’t too small,but not too big. You are known here.

In this job, everyday you will…

1.Be responsible and accountable for directing personalcare attendants, including written and oral reports and recommendations to the ExecutiveDirector and other health services leaders.

2.Ensures that resident rights to fair andequitable treatment, self-determination, individuality, privacy, property andcivil rights, including the right to wage a complaint, are followed by allpersonnel.

3.Ensures that health services are providedaccording to Prestige policies and procedures, regulatory requirements andregional nursing consultant directions.

4.Performs and participates in pre-move-in Levelof Care determination on all resident applicants, ensuring accuracy followingPrestige and state regulatory standards. Coordinating with management team in move-inprocess and orientation of new residents and their representatives.

5.Completes a Service Plan for each resident perPrestige policy and assures that levels of care are accurate and appropriatelyidentified.

6.Responsible for prompt monitoring of changes inresident health status, including documentation and notification of residentfamily member or personal representative and/or physician as indicated incommunity policy and procedures.

7.Acts as the liaison with physicians, physician'sassistants or nurse practitioners through regularly scheduled review ofresident service plans, medication records and physician orders.

8.Responsible for new personal care staff andcurrent staff required orientation and on-going training, and providein-service training to all personnel.

Education & Experienceyou need to qualify:

• You will need an Associate degree from anaccredited college, with a minimum of one year experience in geriatric settingand one year experience in a direct supervisory position or equivalentexperience.
• A current First Aid and CPR card is a must.
• Bring some excellent written and oralcommunication and motivational skills.
• Ability to creatively problem-solve in bothresident care and employee management situations.
• Staff development and training skillshelpful.

Ways you can advancebeyond the Resident Services Director role:

Once you master this role, you could consider the ExpressionsDirector, Executive Director or other jobs with Prestige Care.

EOE/M/F/VETS/DISABLED – At Prestige, it is our promise topersonally touch lives every day. It is a philosophy of caring based on ourcore values of integrity, trust, commitment, and respect, that are at thecenter of all that we do. We are committed to a diverse and inclusive workforcethat represents all of us, coming from different experiences, cultures,backgrounds, and viewpoints. Inclusion is the way we treat one another and howwe celebrate what makes us different.

Prestige is proud to be an EqualEmployment Opportunity employer. We do not discriminate based upon race,religion, color, national origin, gender (including pregnancy, childbirth, orrelated medical conditions), sexual orientation, gender identity, gender expression,age, status as a protected veteran, status as an individual with a disability,or other applicable legally protected characteristics.