Resident Services Director

Courtyardatcoeurdalene; Coeur d'Alene (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth opportunities

401K

Job summary

Courtyard at Coeur d'Alene is seeking a Resident Services Director to oversee the Residential Care Department and ensure programs comply with state regulations and Company Policy. You will supervise staff, coordinate care plans, and manage admissions and health changes.

The role requires an LPN or RN in good standing, 2–3 years of supervisory experience in assisted living or skilled nursing, and CPR/First Aid certification. Fluent English is required.

Qualifications

• Must hold a valid LPN or RN license in good standing.
• 2–3 years of supervisory experience in a care setting.
• Prior care experience in an assisted living community or skilled nursing facility.
• Valid First Aid and CPR Certification.
• Able to speak, read, write and understand the English language fluently.

Responsibilities

• Supervise resident care staff, provide training, set and adjust rates of pay, assign work and provide performance feedback.
• Interview residents and families pre-admission and coordinate screening and assessment; determine level of care as conditions change.
• Update medical charts and care plans; monitor health status and address concerns within scope of practice.
• Record changes and notify the Executive Director, physician, pharmacist, and family of significant health events.

Skills

RN/LPN

Supervisory experience

English fluency

CPR & First Aid

Education

LPN or RN license

Job description

We are looking for a Resident Services Director to join our team!

This position will facilitate the successful operation of the Residential Care Department. The Resident Services Director supervises other associates and coordinates Resident Care Programs to comply with state regulations and Company Policy and Procedures.

Responsibilities:

• Supervise resident care staff, provide training, set and adjust rates of pay and hours of work, provide formal and informal performance feedback, recognize both appropriate and inappropriate behaviors/performances through rewards and discipline, and apportion work among subordinates.
• Interview residents and families prior to admission and coordinate pre-admission screening and assessment. Evaluate resident care needs and determine required level of care upon admission and changes in condition. Maintain clear records of all resident changes, requests, and irregularities.
• Update medical charts and care plan.
• Observe residents' health status and take actions to address concerns within scope of practice.
• Record and notify Executive Director, physician, pharmacist, and family of any significant changes to resident's health status and/or reactions to drugs, treatments, or significant incidents.
• Order medications from pharmacy, maintain records, and ensure that medications are properly stored and cared for
• Implement orientation and education programs that explain the philosophy of service in accordance with Company Policies and Procedures.
• Schedule Personal Care Assistants, develop daily tasks, and make assignments.
• Verify employee hours on timecards and payroll reports and arrange replacement staffing when necessary.
• Monitor associates in administration of mediation, including frequent audits of medication records. Interview and test job applicants.
• Continually assess resident needs in relation to associate training needs to determine priorities in designing an ongoing orientation program.

Requirements:

• Must have a valid LPN or RN in good standing.
• This position also requires 2-3 years of supervisory experience, prior care experience in an assisted living community or skilled nursing facility, and valid First Aid and CPR Certification.
• Able to speak, read, write and understand the English language fluently.

Why join us?

We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.