Resident Services Coordinator (Part-Time)

Brookfield Properties; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site associate rental discount

Job summary

Brookfield Properties at Vela - 1300 Yards PL SE Business is seeking a dedicated Resident Services Coordinator to manage front-desk activities and respond to resident inquiries. You will support leasing processes, coordinate with service contractors, and uphold policy compliance in a dynamic apartment community.

In this on-site role, you will deliver high-quality customer service, handle administrative duties, and contribute to a positive resident experience while ensuring accurate documentation

Qualifications

• High school diploma or GED required.
• Vocational training or some college preferred.
• 1-2 years of customer service experience.
• Good customer service skills.
• Good communication skills.

Responsibilities

• Coordinate general business office activities of an apartment community.
• Communicate with residents and families regarding questions or concerns and take steps to resolve issues or refer them to appropriate associates.
• First point of contact with residents and provide high level of customer service.
• Prepare service requests and work closely with service contractors to ensure jobs are handled appropriately.
• Maintain knowledge of leasing policies and procedures and perform leasing/lease renewals.
• Ensure compliance with Corporate Office and Fair Housing policies and procedures.
• Receive, log and distribute packages to residents and obtain signature.
• Perform administrative tasks: calls, typing, scheduling, mail, files, deposits and contracts.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Vocational training

Some college coursework

Job description

Location

Vela - 1300 Yards PL SE Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve. If you’re ready to be a part of our team,

Job Description Overview

• Coordinates general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
• First point of contact with resident and provides high level of customer service.
• First point of contact with residents.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
• Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed

Requirements

• A high school diploma or GED is required.
• Vocational training or some college courses completed is preferred
• In addition to the education outlined above, 1-2 years of customer service experience
• Good customer service skills
• Good communication skills

Compensation

Commensurate with Experience $17.66 - 24.72 hourly

Great Incentives

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Drug free workplace #LI-NO1

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPMF The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.