Affordable Housing Coordinator

Brookfield Properties; New York, Northern (NY, KY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Rental discount if living on-site

Job summary

Brookfield Properties is seeking a friendly, detail-oriented Resident Services Coordinator to manage on-site resident relations, move-in/out processes, and renewals. You will use on-site property management software, assist with leasing activities, and coordinate maintenance requests while delivering exceptional resident experiences.

The role requires a high school diploma or GED and offers full benefits with growth opportunities across Brookfield Properties' portfolio.

Qualifications

• Requires high school diploma or GED.
• 1–2 years of customer service experience preferred.
• Basic accounting fundamentals preferred.

Responsibilities

• Promotes positive customer interactions to ensure high-quality resident experiences.
• Resolves resident issues and records information accurately.
• Assists residents with move-in/move-out processes and renewals.
• Maintains input and training for on-site property management software.
• Performs resident retention calls and processes renewal paperwork.
• Supports leasing activities, tours, and closings to meet goals.
• Processes resident applications and lease documents as needed.
• Performs community inspections and coordinates work orders.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma / GED

Tools

Property management software

Job description

Location

The Bellslip - 1 Bell Slip Business

We know that a \"one-size-fits-all\" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Essential Job Functions

• Promotes positive, proactive customer interactions to make their experience of the highest quality. (40%)
• Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded. (15%)
• Assists residents with the move-in and move-out process as needed. (10%)
• Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees. (10%)
• Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork. (10%)
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities. Participates in performance leasing consultant duties as needed (leasing, tours, etc.) (5%)
• Process resident applications, lease documents and related paperwork as needed. (10%)
• Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders. (10%)

Education

This position requires a(n) High school diploma / GED.

Work Experience

Below is the required/preferred work experience for this position:

• 1 - 2 Years: Customer service - preferred
• <1 Year: Basic accounting fundamentals - preferred

Compensation

Compensation: Commensurate with Experience $21.30 - $29.82 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace #LI-DG24

About the Company

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.