Resident Services Coordinator (On-Site Receptionist)

Wallick; Cincinnati (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Pay-on-Demand

Health, dental, vision insurance

401K

Job summary

Wallick Communities is seeking a Receptionist to support the Villages at Roll Hill in Cincinnati, OH. The role ensures welcoming front-desk operations, handles applications, and supports resident pre-qualification and move-in processes.

The position supports occupancy goals, compliance, and daily community administration, with a focus on excellent customer service and teamwork within a 100% employee-owned organization.

Qualifications

• Minimum 2 years previous administrative/receptionist background.
• General accounting, accounts payable, and Yardi experience is a plus.
• Proficiency in operating a computer and Microsoft Office Software.

Responsibilities

• Process applications in accordance with the wait list process.
• Pre-qualify potential residents for communities within the community.
• Ensure the recertification process is completed in a timely manner.
• Ensure move-in, occupied and annual inspections are completed in a timely manner.Ensure acceptable levels of occupancy (98% occupancy for subsidized communities and 96% occupancy for all others).
• Implement a marketing plan for the community.
• Ensure and document compliance within the community.
• Assist with maintaining the community to Company Standard.
• Perform other related duties as assigned.

Skills

Administrative/receptionist experience

General computer proficiency

Microsoft Office proficiency

Tools

Microsoft Office Suite

Yardi software

Job description

Wallick Communities is seeking a Receptionist to support the Villages at Roll Hill in Cincinnati, OH. The role ensures welcoming front-desk operations, handles applications, and supports resident pre-qualification and move-in processes.

The position supports occupancy goals, compliance, and daily community administration, with a focus on excellent customer service and teamwork within a 100% employee-owned organization.