Resident Services Coordinator II - Tahanan

Mercy Housing; San Francisco (CA); On-site; USD 91,693,000 - 100,289,000; Full time

Benefits offered by this job

Early close Fridays

Early close before holidays

Healthcare plans

Dental & vision

15 days PTO

12 holidays + 2 floating

Time off Christmas–New Year

Volunteer PTO

Parental & caregiver leave

Life insurance

403b + match

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing is seeking a Resident Services Coordinator II in San Francisco to lead on-site programs, track outcomes, and connect residents with resources. You’ll identify barriers, develop pathways to services, and partner with community organizations to promote resident stability.

The role is on-site with competitive hourly pay and comprehensive benefits. You will collaborate closely with teammates to support residents and strengthen the community at the property.

Qualifications

• High School Diploma or equivalent required.
• Two years of experience in community development or related field.
• Experience with program data collection and reporting is preferred.

Responsibilities

• Collect data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Evaluate outcomes of programs and services delivered on a regular basis.
• Develop understanding of residents to offer opportunities and guide them to appropriate services and resources.
• Participate in and/or lead activities with Mercy Housing and partner agencies to build capacity and relationships.
• Other duties as assigned.

Skills

Team collaboration

Communication skills

MS Office

Confidentiality

Resident support

Education

High School Diploma or equivalent

Bachelor’s Degree in a related field

Tools

MS Office

Job description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay:

$32.00 - $35.00 /hour, dependent on experience.

Benefits

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.