Resident Services Coordinator II -Marlton Manor

Mercy Housing; San Francisco (CA); On-site; USD 61,000 - 71,000; Full time

Benefits offered by this job

Healthcare plans

PTO 15 days

Holidays & floating

403b + match

Early close Fridays

Holiday PTO

Volunteer Time

Parental Leave

Life Insurance

Employee Assistance

Basic Dental

Pet Insurance

Job summary

Mercy Housing seeks a Resident Services Coordinator II in San Francisco to lead on-site programs, track outcomes, and connect residents with needed resources to help them remain stable and successful.

This on-site role involves identifying barriers, coordinating with community partners, conducting needs assessments, and supporting residents to thrive within Mercy Housing’s mission.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in community development, social services, or related field.
• Ability to work on-site with diverse populations.
• Strong data collection and reporting abilities.

Responsibilities

• Collect required data for designated program components and record data in Mercy Housing database accurately.
• Evaluate outcomes of programs and services on a regular basis.
• Develop understanding of residents through assessments and meetings to guide access to services.
• Participate in and/or lead activities with Mercy Housing and partner agencies.

Skills

Team collaboration

Verbal communications

Written communications

Listening skills

MS Office proficiency

Education

High School Diploma

Bachelor’s Degree (preferred)

Tools

MS Office

Job description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay

$29.50-$34.00 /hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.