Resident Services Coordinator II - Lark Landing

Ultipro; San Francisco (CA); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

Healthcare plans

Dental and vision insurance

PTO 15 days first year

Job summary

Mercy Housing in San Francisco, CA seeks a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with resources to stay stable and successful.

You will assess resident needs, build partnerships with community organizations, and collaborate with teammates to promote resident stability and access to supportive services on the property.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in community development, social services, or related field.
• Two years experience working with individuals with mental health issues (preferred).
• Two years working with senior and developmentally disabled populations (preferred).
• Bachelor’s Degree in a related field (preferred).
• Experience supervising staff (preferred).

Responsibilities

• Collect data for program components and record in Mercy Housing database per funding requirements.
• Evaluate program outcomes regularly as required.
• Develop understanding of residents to offer access to services.
• Participate in activities with Mercy Housing and partner agencies to build capacity.

Skills

Interpersonal skills

Verbal communication

Written communication

Listening skills

Confidentiality

Team collaboration

Education

High School Diploma or equivalent

Bachelor’s Degree in a related field

Tools

MS Office

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on October 2, 2026

Locations

Showing 1 location

San Francisco, CA 94105, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID005093

Description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay:$28.34 - 34.00 /hour, dependent on experience.

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills

• Intermediate
• People Development Intermediate
• Harm Reduction Intermediate
• Intermediate

Preferred

• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• High School or better.

Experience

• 2 years: Experience in community development, social services or related field

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.