Resident Services Coordinator II - El Mirage & Casa de Shanti

Mercy Housing; El Mirage (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

403(b) + Match

Volunteer Time Off

Life Insurance

Employee Assistance Plan

Pet Insurance

Job summary

Mercy Housing is seeking a Resident Services Coordinator II in El Mirage, AZ. This on-site full-time role leads on-site resident programs, tracks outcomes, and links residents with available resources to stay stable and thrive.

You will assess needs, coordinate services with partners, and maintain required reporting to funders. The position requires strong communication, teamwork, and confidentiality, with competitive benefits.

Qualifications

• Experience in community development or social services.
• Ability to assess resident needs and coordinate resources.
• Proficiency with MS Office and data tracking.

Responsibilities

• Lead on-site programs and track outcomes for residents.
• Identify barriers and connect residents with services.
• Build partnerships with community organizations.
• Maintain reporting requirements for funding/government agencies.
• Collaborate with teams to support resident stability.

Skills

Community development

Social services

MS Office

Communication

Teamwork

Education

High School Diploma

Bachelor’s Degree

Tools

Mercy Housing database

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on October 9, 2026

Locations

Showing 1 location

El Mirage, AZ 85335, USA

+1 more locations

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID005113

Description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property.

Pay:$21-23/hour, depending on experience.

• Several health insurance plans to choose from, dental (includes free basic dental option) and vision insurance
• Early close Fridays (3 paid hours each Friday)
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Holiday
• Paid time off to volunteer (8 hours a year)
• Paid parental & caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Maintain all reporting requirements set by funding and/or government agencies.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to guide them towards appropriate services and resources.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Participate in and/or lead activities in collaboration with partner agencies that enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Qualifications

Skills

Preferred

Intermediate

People Development Intermediate

Harm Reduction Intermediate

Intermediate

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

2 years: Experience in community development, social services or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.