Resident Services Coordinator II - Lark Landing

Mercy Housing; San Francisco (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision

PTO 15 days

Job summary

Mercy Housing is seeking a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with essential resources to help them remain stable and successful. You will identify barriers, build partnerships with community organizations, and support residents with services and opportunities.

This is an on-site position at Mercy Housing. The role requires a minimum of two years in community development or social services, with preference for experience with mental

Qualifications

• Must have at least a High School Diploma or equivalent.
• Two years of experience in community development, social services, or related field.
• Two years of experience working with individuals with mental health issues or with senior/developmentally disabled populations is preferred.
• Bachelor’s Degree in a related field is preferred.

Responsibilities

• Collect required data for designated program components and record data accurately in Mercy Housing databases.
• Evaluate program outcomes and services on a regular basis.
• Develop understanding of residents through needs assessments and community meetings to guide them to services.
• Participate in and lead activities with Mercy Housing and partner agencies to strengthen relationships.
• Other duties as assigned.

Skills

Teamwork

Verbal & written communication

MS Office

Confidentiality

Empathy

Education

High School Diploma or equivalent

Bachelor’s Degree in related field

Tools

MS Office

Job description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay:

$28.34 - 34.00 /hour, dependent on experience.

Benefits

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.