Resident Services Coordinator – HUD Programs

Paycom; Burbank (CA); On-site; USD 56,000 - 77,000; Full time

Job summary

Paycom seeks a Service Coordinator in Burbank, CA to support resident stability through structured service coordination, program implementation, and resource linkage. This 1099 contracted role conducts required assessments and ensures HUD-aligned documentation and reporting.

The position requires a 40-hour work week on-site and a 4-year degree. Candidates should have 3+ years in social services, HUD experience preferred, and strong organizational and communication skills to coordinate services

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required.
• Minimum of 3+ years of experience in social services, case management, or resident services.
• Experience with HUD-assisted housing programs preferred.
• Experience working with senior populations preferred.
• Experience using case management systems; Casebook preferred.
• Strong organizational, documentation, and communication skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• This is a contracted 1099 position.
• Position requires a 40-hour work week on-site.

Responsibilities

• Conduct resident assessments at move-in and annually thereafter to identify service needs and support planning.
• Maintain accurate, timely, and confidential resident case files.
• Provide referrals and connect residents to appropriate community-based services and supports.
• Monitor resident engagement and follow up to support housing stability and well-being.
• Implement and facilitate established monthly resident programs and classes in accordance with company-designed curriculum.
• Support resident participation and engagement in assigned programming.
• Coordinate logistics including scheduling, communication, and space preparation.
• Collaborate with management and approved partners to ensure consistent service delivery.
• Maintain and manage resident toolkits to ensure materials are current and accessible.
• Complete an annual toolkit review and refresh in alignment with program updates and resident needs.
• Distribute and educate residents on available toolkit resources.
• Document all services, case notes, and resident interactions in Casebook case management software.
• Ensure compliance with HUD requirements, funding standards, and internal documentation protocols.
• Prepare and submit annual performance and outcomes reporting in compliance with HUD Notice 2023-02 standards for success.
• Maintain audit-ready records and support monitoring or compliance reviews as required.
• Serve as a liaison between residents, property management, and community service providers.
• Support a positive, stable, and resource-connected residential environment.
• Communicate effectively regarding available services and program opportunities.

Skills

Strong organizational skills

Excellent communication

Education

Bachelor’s degree in Social Work/Related field

Job description

Paycom seeks a Service Coordinator in Burbank, CA to support resident stability through structured service coordination, program implementation, and resource linkage. This 1099 contracted role conducts required assessments and ensures HUD-aligned documentation and reporting.

The position requires a 40-hour work week on-site and a 4-year degree. Candidates should have 3+ years in social services, HUD experience preferred, and strong organizational and communication skills to coordinate services