Resident Service Coordinator - Jaycee Towers

Redwood-Communities; Dayton (OH); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

FSA

Life insurance

401(k) with company match

EAP

Paid time off

Paid holidays

Floating holidays

Job summary

Redwood Communities in Dayton, OH seeks a full-time Resident Service Coordinator to assess resident needs, connect residents with SNAP, Medicaid, Medicare, and Social Security benefits, and develop on-site supportive services for HUD-assisted housing.

You will collaborate with local agencies to deliver health screenings, financial literacy workshops, and transportation assistance, while maintaining HIPAA-compliant case files and reporting outcomes to management.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3+ years of case management or resident coordination experience in HUD/affordable housing.
• Background check completion required.
• Legal ability to work in the U.S. (I-9 compliant).

Responsibilities

• Assess resident needs through interviews, surveys, and notes to identify supports.
• Provide crisis intervention and referrals for mental health, DV, food insecurity, and substance use.
• Develop and coordinate on-site programs for health, education, employment readiness, and community engagement.
• Partner with local organizations to bring services on-site (health screenings, transportation, financial literacy).
• Facilitate resident meetings, community events, and resource fairs.
• Maintain accurate resident case files per HUD guidelines and policy; track outcomes.
• Report program outcomes to HUD, ownership, and management; ensure HUD Annual Report compliance.
• Protect resident privacy in HUD, HIPAA, and Fair Housing compliance.

Skills

Interpersonal skills

Crisis intervention

Case management

Communication skills

Education

Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or a related field

Job description

Who We AreRedwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.BenefitsExceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.100% company paid dental and vision benefits for employee coverage.Healthcare and dependent care flexible spending accounts.Company paid life insurance, AD&DBest-in-class voluntary insurance benefits.Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.Employee assistance program (EAP) with 24/7 counseling services.3 weeks of paid time off each year.12 paid holidays each year & 2 floating holidays.About the PositionThe Resident Service Coordinator (RSC) is responsible for assessing resident needs, identifying community resources, and developing supportive services to enhance the quality of life for residents living in HUD-assisted housing. The RSC works to promote housing stability, self-sufficiency, and resident well-being while ensuring compliance with HUD program requirements and fair housing laws.Schedule: Monday-Friday 8am-5pmPay Details: $18-20/hourEssential Duties and ResponsibilitiesResident Support & Advocacy:Serve as a liaison between residents, property management, and community agencies.Assess resident needs through interviews, surveys, and case notes to determine appropriate support services.Assist residents in accessing benefits such as SNAP, Medicaid, Medicare, Social Security, and energy assistance.Provide crisis intervention and referrals for issues such as mental health, domestic violence, food insecurity, and substance use.Maintain confidentiality and adhere to professional boundaries. Program Development & Coordination.Develop and coordinate on-site programs that promote health, education, employment readiness, and community engagement.Partner with local organizations to bring services on-site (e.g., health screenings, transportation assistance, financial literacy workshops).Facilitate resident meetings, community-building events, and resource fairs.Compliance & DocumentationMaintain accurate resident case files in accordance with HUD guidelines and company policy.Track and report program outcomes to HUD, ownership, and management as required.Ensure compliance with HUD’s Service Coordinator Program Handbook, including reporting in the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).Protect resident privacy in compliance with HUD, HIPAA, and Fair Housing regulations.CollaborationWork closely with property management to identify residents at risk of eviction and develop intervention strategies.Attend staff meetings and collaborate with the management team to support community stability.Build relationships with community agencies, service providers, and government organizations.Bachelor's degree in Social Work, Gerontology, Psychology, Human Services, or a related field required (or equivalent experience).Minimum of 3 years in case management, social services, or resident coordination in affordable or HUD housing.Successful completion of background check.Must be legally qualified to work in the U.S. meeting I-9 guidelines.Redwood Communities is an Equal Opportunity Employer.