Resident Service Coordinator

Beacon Communities LLC; Boston (MA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Full benefits

On-site role

Job summary

Beacon Communities LLC in Boston, MA is seeking a dedicated Resident Service Coordinator for Old Colony. You will develop and coordinate support services for residents, collaborate with property management, and build partnerships to promote housing stability and community well-being.

The role emphasizes outreach, documentation via Beacon’s data systems, budget tracking, and coordination with health and social services to address issues from late rent to wellness.

Qualifications

• Bachelor’s degree in social work, public health, or related field.
• 3–5 years’ experience in housing/multi-family housing or non-profit services.
• Experience with older adults and community programs.

Responsibilities

• Assess and coordinate resident referrals and resources.
• Build relationships with residents to connect with local resources.
• Develop partnerships with local organizations for community engagement.
• Support residents to maintain housing stability through collaboration with health care providers.
• Track and document services using Beacon’s data systems and monitor engagement budgets.
• Attend weekly meetings with property management.

Skills

Experience with older adults

Community engagement

Relationship building

Program coordination

Bilingual (Spanish etc.)

Education

Bachelor’s degree in social work / public health / housing / community development

Tools

MS Excel

PowerPoint

Word

Outlook

Yardi

FamilyMetrics

Job description

Resident Service Coordinator, Old Colony - Boston, MA

Position Description:

The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.

Resident Service Coordinator Role:

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Processes Reasonable Accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Knowledge, Skills and Abilities:

• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Education & Experience:

• Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.

Compensation:

$60,000 - $66,000 annual salary

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.