Resident Experience & Community Ops Lead

FirstService Residential; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401(k) with company match

Job summary

FirstService Residential in Las Vegas, NV is seeking an Assistant Community Manager to oversee daily administrative tasks and resident interactions, ensuring smooth community operations. The role includes overseeing ARC/DRC processes, violations, communications, and supporting the GM with budget items and vendor management.

The position also involves managing the community website, reporting, and coordinating with residents, vendors, and staff to maintain high service standards.

Qualifications

• 3+ years of customer service experience, prefer HOA or property management background.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office Suite and willing to learn new software.
• High attention to detail, problem-solving abilities, and conflict resolution skills.
• Ability to work independently and as part of a team to meet deadlines.
• Valid driver’s license with a clean driving record.
• Bilingual candidates preferred but not essential.

Responsibilities

• Inspect and document community modifications and violations, ensuring compliance with guidelines.
• Perform monthly community inspections and manage ARC/DRC items.
• Document, upload, and file all ARC/DRC submissions and correspondence.
• Assist residents with ARC and variance processes and clarifications.
• Communicate Board and DRC decisions and follow up on compliance.

Skills

Customer service

Communication

Organization

MS Office

Attention to detail

Teamwork

Driver's license

Bilingual

Education

High school diploma

2-year college degree (preferred)

Tools

ARC/DRC system

Connect portal

Job description

FirstService Residential in Las Vegas, NV is seeking an Assistant Community Manager to oversee daily administrative tasks and resident interactions, ensuring smooth community operations. The role includes overseeing ARC/DRC processes, violations, communications, and supporting the GM with budget items and vendor management.

The position also involves managing the community website, reporting, and coordinating with residents, vendors, and staff to maintain high service standards.