Resident Services Coordinator – Admissions & Psychosocial

Southern HealthCare Management; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Southern HealthCare Management seeks a dedicated Social Services liaison to support the admission and discharge process and act as the back-up to the Director of Social Services. The role ensures psychosocial needs of residents and patients are met and coordinates care plans with families.

The position focuses on documentation, compliance with state/federal guidelines, and maintaining patient confidentiality while delivering compassionate service in a care facility setting.

Responsibilities

• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.
• Conducts tours of facility with potential residents / patients and their family members.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Social Services when out on PTO, FMLA or the Director of Admissions position is open.
• Protects organization’s value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

Job description

Southern HealthCare Management seeks a dedicated Social Services liaison to support the admission and discharge process and act as the back-up to the Director of Social Services. The role ensures psychosocial needs of residents and patients are met and coordinates care plans with families.

The position focuses on documentation, compliance with state/federal guidelines, and maintaining patient confidentiality while delivering compassionate service in a care facility setting.