Social Services Coordinator

Southern HealthCare Management; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Southern HealthCare Management is seeking an Admissions Support Specialist to assist with pre-admission, admission and discharge processes. You will coordinate referrals, conduct facility tours for prospective residents, and help ensure contracts are completed promptly while safeguarding patient information.

As the primary back-up to the Director of Admissions, you will help train back-up staff, assist with room assignments, handle special approvals, and collaborate with social services to meet

Qualifications

• Minimum high school diploma or equivalent.
• 1+ years experience in health care education/ marketing/ insurance preferred.
• Familiar with medical terminology.
• Proficient in personal computer use.

Responsibilities

• Supports pre-admission, admission and discharge processes; back-up to Director of Admissions.
• Coordinates and reviews electronic referrals; communicates with Director to finalize assessments.
• Manages bed-offer process; obtains pre-authorizations from HMOs.
• Conducts tours of facility for prospective residents and families.
• Assists admissions with contracts, room assignments and timely notification of departments.
• Ensures confidentiality of patient information and adherence to policies.

Skills

Medical terminology

Health care education

Marketing

Insurance knowledge

PC proficiency

Education

High school diploma

Job description

Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.

• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO's.
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

ADDITIONAL DUTIES AND RESPONSIBILITIES May Include The Following.

• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.

Qualifications

• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.

Learn more about Florida’s Care Provider Background Screening Requirements here:

https://info.flclearinghouse.com