Social Services Coordinator

Abercorn Rehab; Savannah, Northern (GA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

None

Job summary

Abercorn Rehab in Savannah, GA is seeking an Admissions Coordinator to support pre-admission, admission and discharge processes. You will back up the Director of Admissions, coordinate referrals, tours, and contracts, and ensure OBRA and payer requirements are met.

Responsibilities include maintaining records, resolving family concerns, and training backup staff while protecting patient confidentiality in line with policy and regulations.

Qualifications

• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.

Responsibilities

• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages electronic referral bed-offer process and obtains pre-authorizations from HMOs.
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their families.
• Assists the Director of Admissions with arrangements and confirmation of admissions.
• Welcomes new residents and ensures contracts are completed timely.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated and OBRA screen is completed.
• Completes records and documentation per policy and state/federal guidelines.
• Helps resolve concerns of Resident/Family and participates in Guardian Angel Program.
• Provides patient comfort by utilizing resources; transports patients; answers call lights and reports observations.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA, or position open.
• Trains back-up responsibilities and coordinates monthly shadowing with designated back-up.
• Receives Director of Admissions Responsibility Training and monthly shadowing with Director of Admissions.
• Protects patient information confidentiality and adheres to standards and policies.

Skills

Customer service

Communication

Team coordination

Attention to detail

Education

High school diploma

Job description

Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.

• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO's.
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

ADDITIONAL DUTIES AND RESPONSIBILITIES may include the following.

• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.

QUALIFICATIONS

• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.