Resident Services Coordinator

Brookfield Properties; United States; On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount on-site

Job summary

The role offers clear opportunities for growth, a comprehensive benefits package, and incentives for exemplary performance, including a rental discount for on-site living where available.

Qualifications

• High school diploma or GED is required.
• 1–2 years of customer service and resident retention experience is required.
• General Studies degree is preferred.

Responsibilities

• Coordinate general business office activities of an apartment community and be the first contact with residents.
• Communicate with residents and families regarding questions or concerns and resolve issues or refer them to appropriate employees.
• Prepare service requests and work with contractors to ensure jobs are handled properly.
• Maintain knowledge of leasing policies and renewal processes and ensure compliant implementation.
• Ensure compliance with local, state, and federal laws and policies.
• Receive, log, and distribute packages to residents and obtain signatures for delivery.
• Perform administrative tasks including answering calls, typing, scheduling, and maintaining records.

Skills

Customer service

Resident retention

Communication

Education

High school diploma / GED

General Studies degree

Job description

Location

The Eugene - 435 W 31st Street

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview:

• Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Compensation

Commensurate with Experience

$22.00 - $26.00 hourly

Requirements:

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include a degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Great Incentives!

Brookfield Properties cares about the well‑being and work‑life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

_Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace _

#LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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