Resident Services Coordinator

Highmark Residential, LLC; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus

Rent discount 30%

Health benefits (Medical, Dental & Vis

Life insurance

Disability coverage

Flexible Spending Accounts

401(k) with match

Tuition reimbursement

Paid time off

10 paid holidays

Parental leave

Job summary

Highmark Residential, LLC is seeking a Resident Services Coordinator to create a welcoming environment for residents and guests at Providence Place. You will support daily operations, coordinate communications with the Community Director, and help ensure policies are followed, delivering a high-quality living experience.

The role emphasizes customer service, reliability, and teamwork, with opportunities for professional development and growth within the community.

Qualifications

• Customer service experience required.
• Excellent verbal and written communication skills.
• Punctual, dependable and a self-starter.
• Team player with a helpful attitude.

Responsibilities

• Greet residents and guests warmly in the front lobby.
• Assist with daily operations and resident services.
• Coordinate communications with Concierge, Bell Captains, and Community Director.
• Ensure compliance with company policies and procedures.
• Support payroll reporting and timesheet accuracy as needed.
• Participate in ongoing staff scheduling discussions.

Skills

Customer service

Communication skills

Punctuality

Team player

Education

High school diploma or equivalent

Job description

Overview

Location:

Providence Place

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Why we need you:

The Resident Services Coordinator is responsible for providing a welcoming environment for greeting customers and an exceptional lifestyle for residents.

What Highmark can do for YOU:

• Help you achieve your goals by continuous professional development and regular career progression sessions


• Competitive pay for the market


• Monthly bonus opportunities for all site associates


• 30% associate rent discount


• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment


• Company-provided life insurance, short term and long term disability coverage


• Flexible Spending accounts


• 401(k) eligibility after 90 days, with 4% Highmark match


• Professional Certification & Tuition reimbursement


• Vacation, Sick and Personal Time off available to use after 90 days


• 10 paid holidays


• Paid parental leave

Responsibilities

What your day to day might look like:

• Prepares payroll reporting, verifies accuracy and approves timesheets


• Prepares and discusses weekly schedule with Community Director


• Ensures subordinates are in compliance with company policies and procedures


• Provides a warm and sincere greeting to all residents, prospective residents, and guests in the front lobby.


• Communicates effectively on a regular basis with the Concierge, Bell Captains, and Community Director to update him/her on community operations.


• Stays abreast of all policies and procedures as presented in the Policy and Procedure Manual and/or interoffice memos.


• Performs other duties assigned by the Community Director.

Qualifications

We’re looking for you if:

• Interested in the above


• You’re punctual, dependable and a self-starter


• You have a \"can-do\" attitude


• You’re a team player

Some things we can’t live without are:

• Customer service experience


• Valid driver’s license


• Excellent verbal and written communication skills


• High school diploma or equivalent to