Resident Services Coordinator

AAM Brand; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Optima Camelview in downtown Scottsdale seeks a friendly on-site receptionist/concierge to serve residents and guests. You will be the first point of contact, greet visitors, answer questions, and coordinate services with the Community Manager.

Role emphasizes excellent communication, multitasking, and organizational skills; you will manage BuildingLink, schedule room reservations, verify COIs, and support HOA/community operations. Experience in hospitality or HOA environment is preferred.

Qualifications

• 2 years of full-time experience in Receptionist, Customer Service or Hospitality role.
• Excellent phone etiquette with the ability to elicit pertinent information from callers.
• Experience in HOA / property management preferred.

Responsibilities

• Be the primary point of contact for residents and visitors, greeting and assisting with inquiries.
• Coordinate services and responds to resident requests to enhance lifestyle and convenience.
• Provide administrative support to the Community Manager and manage communications platforms (BuildingLink, community website).
• Assist with event and venue needs, vendor coordination, and COI verifications for vendors.

Skills

Customer service

Communication skills

Multitasking

Phone etiquette

MS Office

Education

High School or better

Tools

Microsoft Office

Job description

Description

Join the team at Optima Camelview! If you enjoy helping people and creating memorable experiences, you’ll feel right at home at Optima Camelview. This luxury condominium community in downtown Scottsdale features beautiful green spaces, pools, fitness and sports amenities, concierge services, and on-site dining. As a welcoming first point of contact, you’ll provide personalized service, assist residents with questions and requests, coordinate community services, and provide administrative support to the Community Manager.

Position Summary:

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents and provide administrative support for the Community Manager.

Position Responsibilities:

• Responsible for being the primary point of contact for the community through maintaining all phone calls, greeting visitors, providing community information and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident's observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for the party room, facilitate venue events, make vendor recommendations based on event goals and coordinate additional valet and security services needed. Verify COI's for vendors.
• Manage communications on the Community Website and on BuidingLink and post residential communications as needed around the facility and/or through BuildingLink.
• Maintain and update resident's contact information in the BuildingLink.
• Communicate with homeowners concerning compliance with CC&R's.
• Conducts New Owner orientations including a property walk thru, compliance reminders, and trash disposal areas.
• Provide administrative support for the Community Manager, Board of Directors and other staff as needed.
• Complies with Federal and State laws regarding association management.
• Maintains strict adherence to community and company deadlines.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• Walking throughout the community for inspections as well as other community needs.

Qualifications

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

Required

2 years:

Full time, paid, professional experience working in a Receptionist, Customer Service or Hospitality role. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately. Experience in the HOA/property management industry preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.