Resident Services Coordinator (Receptionist)

AAM Brand; Marana (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

Become the welcoming face at a premier 55+ homeowners association in Dove Mountain, Marana. Greet residents, manage front desk operations, answer calls, and provide administrative support to ensure a positive experience for visitors and homeowners.

Role focuses on ringing the front desk, handling payments, supporting events, and coordinating with staff while maintaining professional customer service and multitasking across duties.

Qualifications

• High School diploma or better.
• 2 years experience in Receptionist/Customer Service/Hospitality in an office.
• CPR/AED certification and ABC Basic Liquor Law training within 45 days of hire.

Responsibilities

• Answer phone lines and provide front desk support for residents and guests.
• Greet visitors and homeowners and direct inquiries to appropriate staff.
• Manage membership payments for guest fees and activities; issue passes and reconcile revenue.
• Assist with resident events and light setup/teardown, sign-in procedures, and serving alcohol.
• Perform clerical and administrative duties as directed.

Skills

Multitasking

Organization

Customer service

Teamwork

Education

High School or better

Tools

Microsoft Office

Intranet

Email systems

Job description

Job Category

Community Management

Requisition Number

RESID005528

Job Details

• Part-Time
• On-site

Locations

Showing 1 location

Onsite - Del Webb at Dove Mountain
Marana, AZ 85658, USA

Description

Become the welcoming face of a premier 55+ homeowners association in the scenic Tortolita Mountain area of Dove Mountain where residents enjoy resort-style amenities including a private 14,000-square-foot recreation center, fitness center, pools, and courts for pickleball, bocce, and tennis. In this role, you'll greet residents and guests, manage front desk operations, answer phone inquiries, and provide administrative support, helping ensure a positive and engaging experience for everyone who visits our community center.

Position Summary

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face at a community center within a 55+ homeowners association.

Position Responsibilities

• Partners with Community Manager and Lifestyle Director to effectively manage the front reception operations.
• Greets all homeowners and guests and filters all inbound calls to determine immediate needs and execute appropriate assistance.
• Retrieves and distributes all voice mails left with front reception.
• Accepts and records on membership accounts payments for guest fees, fitness classes and tickets for various lifestyle-sponsored activities and events; issues membership cards and guest passes and reconciles all revenue collected during shift for proper accounting.
• Assists with resident events and lifestyle programming, may include light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
• Performs other clerical, administrative and lifestyle-related duties as directed.

Knowledge, Skills and Abilities

• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, intranet, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Primarily sitting at workstation utilizing a computer in a community center setting.
• Occasional bending; lifting of objects (up to 15 pounds).
• Occasional light cleaning of work area.
• Must be flexible to work early mornings, evenings and weekend shifts.

Qualifications

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Experience

• 2 years: Experience working in a Receptionist, Customer Service and/or Hospitality role within an office environment. Ability to successfully complete employer-paid CPR/AED certification and an ABC Basic Liquor Law training w/in 45 days of hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.