Resident Services Coordinator

Kw-Property-Management-; Florida; Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

KW Property Management & Consulting is seeking a Resident Services Coordinator for our Aventura, FL location. The role is onsite, full-time, with a schedule featuring flexible shifts and a pay rate of $22.75 per hour.

This position serves as the first point of contact for residents and guests, delivering exceptional customer service and efficient information. Responsibilities include maintaining front desk operations, coordinating amenities and events, communicating with residents, and ensuring

Formación

• Previous experience in a similar position in a condominium or hotel setting.
• High school diploma or equivalent; a 2-year or higher college degree preferred.
• Excellent communication and writing skills; strong English required.
• Interpersonal skills and Spanish desirable.
• Strong computer skills; MS Office Suite.
• Ability to provide clear notices and reports; basic analysis.
• Ability to learn hospitality software.

Responsabilidades

• Serve as front-facing contact for residents and guests.
• Oversee front desk operations and update policies.
• Coordinate amenities, events, and room reservations.
• Communicate with residents via newsletters and emails.
• Maintain clean, professional areas and enforce check-in policies.
• Collaborate with management for emergency and disaster readiness.
• Supervise front desk staff as needed.

Conocimientos

MS Office Advanced

Excellent communication

English proficiency

Educación

High school diploma or equivalent

Bachelor's degree or higher preferred

Descripción del empleo

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on November 2, 2026

Locations

Showing 1 location

Aventura, FL 33160, USA

• On-site
• Rate : $22.75 USD per hour
• Employee
• Full-Time
• Requisition #: RESID017421

Description

Schedule: requires flexible shifts 7:00am-3:30pm, 8:30am-5:00pm, 3:00pm-11:30pm with flexible days of the week.

Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building.

Job Duties and Essential Functions

• Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Coordinator is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must.
• Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Coordinator seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
• While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Coordinator acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs.
• Assists management office with resident communications and relationships.
• Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests.
• Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.
• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office.
• Respect resident and guest privacy, perspective, priorities, time and resources.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned.
• Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner.
• Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
• Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments.
• Receive all telephone calls in a professional manner utilizing proper phone etiquette.
• Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office.
• Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc.

Work Environment
The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type
This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property.

Required Education and Experience

• Previous experience in a similar position and in a similar setting; such as a hotel is required.
• High school diploma or equivalent required; a 2-year or above college degree preferred.
• Excellent communication skills required. Excellent writing skills required for the position.
• Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable.
• Strong grasp of generally used computer application required; MS Office Suite
• The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
• Must have the ability to learn and utilize specialized hospitality and related software required.

Position Supervision
Employee reports directly to the Association Manager of the community and is to take direction only from the Manager.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications

Skills

Required

MS Office Advanced

Behaviors

Required

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Innovative : Consistently introduces new ideas and demonstrates original thinking

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Experience

Required

Experience in a similar position and in a similar setting; such as a hotel is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.