Onsite Concierge - Part-Time (SAZ11326)

RealManage, LLC; Phoenix (AZ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Job summary

RealManage, LLC is seeking a part-time Concierge in Phoenix, AZ to warmly welcome residents, guests and vendors at the management office. You will support team coverage and deliver a high level of customer service, building positive relationships and addressing concerns with courtesy.

The role requires a high school diploma or GED, prior customer-related experience, and a professional presentation. Strong guest services skills and clear verbal/written communication are essential, along with

Qualifications

• High school diploma or GED required.
• Previous customer-related experience required.
• Previous concierge experience preferred.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.
• Assists other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
• Plus other work-related tasks as needed

Skills

Customer service

Concierge experience

Professional presentation

Guest services

Verbal & written communication

Teamwork

Calm under pressure

Education

High school diploma or GED

Job description

Job Details

Job Location: Phoenix, AZ 85004
Position Type: Part Time
Salary Range: $20.00 - $20.00 Hourly
Job Category: PHXONS

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Responsibilities

• Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.
• Assists other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
• Plus other work-related tasks as needed

Qualifications:

• High school diploma or GED required
• Previous customer-related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay and Benefits

$20.00 / hour

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].