Community Leasing Associate

Fairfield Residential; Mission Viejo (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Sick days

Volunteer time off (VTO)

401(k) matched

Medical, dental & vision insurance

Flexible spending account

Life insurance

Job summary

Fairfield Residential is seeking a Community Leasing Associate in Mission Viejo, CA to guide prospective residents through the leasing process and create exceptional living experiences. You will balance sales, service, and marketing across the community, using Yardi for lease processing, while staying informed about local market trends.

Strong communication and a customer-first attitude are essential. This full-time role offers competitive compensation and a comprehensive benefits package

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license is required.
• Minimum of one year experience in customer service, sales, or retail required.
• Leasing or real estate experience preferred.
• Experience using Yardi or similar property management software a plus.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel required.

Responsibilities

• Customer Service & Sales: Serve as the first point of contact for prospects and residents. Drive the leasing process and close deals.
• Operations: Manage lease files and maintain accurate records. Utilize Yardi software for leasing processes.
• Marketing: Update social media and assist with advertising. Stay informed about local market trends.

Skills

Customer service

Sales

Retail experience

Communication

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community: Campana Crown Valley Apartments Number of Units: 380

About Fairfield If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role

As a Community Leasing Associate, you’ll be the face of Fairfield for prospective residents, guiding them through the leasing process and creating exceptional living experiences. This role combines sales, customer service, and marketing to help our communities thrive.

What You'll Do

Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

Customer Service & Sales

Serve as the first point of contact for prospects and residents. Drive the leasing process and close deals. Deliver outstanding service to exceed expectations.

Operations

Manage lease files and maintain accurate records. Utilize Yardi software for leasing processes.

Marketing

Update social media and assist with advertising. Stay informed about local market trends.

Why You'll Love Fairfield

We’re all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture. Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us. Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better. Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact. A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We're Looking For

High school diploma or equivalent required. Valid driver’s license is required. Minimum of one year experience in customer service, sales, or retail required. Leasing or real estate experience preferred. Experience using Yardi or similar property management software a plus. Intermediate knowledge of Microsoft Outlook, Word, and Excel required.

Estimated Rate of Pay: $21.16 - $24.15

In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days
• Paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents’ homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles, San Francisco, and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 35 markets nationwide. We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry. Why consider us? Competitive Salary and Benefits Package. Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged. Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities. Award Winning- Fairfield is recognized for our customer service, training and professionalism. Are you interested in work made meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success. If you meet the minimum requirements and have a strong customer focused attitude, you are encouraged to submit your resume.