Resident Services Coordinator

FirstService Residential; Poinciana (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Gym access

Pool access

Job summary

FirstService Residential is seeking a Community Service Clerk in Poinciana, FL to handle clerical duties, greet residents, and provide front desk coverage. The role supports the Design and Control Board teams, Fines Committee, and Master Board activities.

Strong communication, typing, and computer skills are required for maintaining records and correspondence. The position is full-time with benefits, schedule Mon-Fri 8:00am–5:00pm, and hourly pay of $16.00.

Qualifications

• High School or GED required.
• Excellent writing and oral communication skills.
• Typing 35 wpm with good spelling and vocabulary.
• Must be computer & software literate.
• Experience with office machines is a plus.
• Customer service experience preferred.

Responsibilities

• Greet residents and provide front desk coverage.
• Answer and route telephone calls and walk-in inquiries.
• Maintain neat work area and accurate records of requests.
• Prepare and mail letters to residents.
• Process payments for maps, RV lots, copies and issue receipts.
• Prepare and maintain reports for Design Control Board violations.
• Support committees with documentation as needed.
• Perform additional duties for the Community Service Department.

Skills

Front desk etiquette

Clear written & verbal communication

Typing 35 wpm

Computer literacy

Independent work ability

Customer service principles

Problem solving

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Mass email systems

Database management

Job description

FirstService Residential is seeking a Community Service Clerk in Poinciana, FL to handle clerical duties, greet residents, and provide front desk coverage. The role supports the Design and Control Board teams, Fines Committee, and Master Board activities.

Strong communication, typing, and computer skills are required for maintaining records and correspondence. The position is full-time with benefits, schedule Mon-Fri 8:00am–5:00pm, and hourly pay of $16.00.