Resident Services Coordinator

Abode; Mountain View (CA); On-site; USD 39,743 - 42,016; Full time

Benefits offered by this job

100% paid health benefits

31 paid time off/holidays per year

403(b) retirement plan with employer match

Job summary

A leading nonprofit organization in California is seeking a Resident Services Coordinator to provide vital housing stabilization services to low-income households. The role includes responsibilities such as developing community activities, collaborating with service providers, and assisting residents in maximizing self-sufficiency. Ideal candidates will hold a relevant degree, possess case management experience, and have strong communication and organizational skills. A clean driving record and flexible availability are also required. Competitive pay and excellent benefits are offered.

Qualifications

• 1 year of case-management experience providing services to homeless or low-income individuals or families.
• Valid California driver's license and clean DMV record.
• Ability to provide transportation for participants.

Responsibilities

• Develop a community calendar of activities and events.
• Collaborate with local service providers and community agencies.
• Assist residents in retaining housing and maximizing self-sufficiency.

Skills

Verbal and written communication

Organizational skills

Analytical skills

Problem-solving

Team collaboration

Community networking

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or a related field

Tools

Microsoft Office

Data-collection software

Job description

Abode, one of the largest and most effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our Montecito program in Mountain View, CA.

About The Role

The Resident Services Coordinator is responsible for providing housing stabilization services to households who are homeless and/or low-income. This includes counseling, referral to financial/credit counseling, referral to legal services, and developing individualized housing plans that lead to permanent housing stability. The role also involves coordinating services to connect participants with other necessary supportive services.

Responsibilities

• Develop a community calendar of educational, recreational, and civic engagement activities and events.
• Collaborate with local service providers and community agencies; maintain positive neighborhood relations.
• Work with property management to foster a sense of ownership and build community among residents.
• Assist residents in retaining housing and maximizing self‑sufficiency by linking them to services such as crisis intervention, rehabilitation, income support, benefits acquisition, employment assistance, health care, substance recovery, and family involvement.
• Provide referrals for further assessment or treatment in areas such as developmental or learning disabilities, behavioral issues, school readiness, family violence, or substance abuse.
• Offer crisis intervention when needed and requested by property management or participants.
• Maintain comprehensive case files and prepare and submit all required programmatic reports.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field (or equivalent experience).
• 1 year of case‑management experience providing services to homeless or low‑income individuals and/or families.
• Valid California driver’s license, current auto insurance, and a clean DMV record; personal vehicle use is required.
• Ability to provide transportation for participants when necessary.
• Willingness to work flexible hours, including some weekends and evenings.

Competencies

• Excellent verbal and written communication, organizational and time‑management skills.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Experience using data‑collection software for documentation and reporting.
• Initiative, flexibility, self‑motivation, and capacity to handle stressful situations.
• Experience with community networking and resource building.
• Basic knowledge of applicable federal, state, and local laws.
• Proficiency in Microsoft Office and other business‑related applications.
• High emotional intelligence, cultural humility, and a proven track record of building effective relationships.

Benefits

• Hourly pay: $28.85‑$30.50
• 100% paid health benefits for employees
• 31 paid time off/holidays per year
• 403(b) retirement plan with employer match and contribution programs
• Mission‑driven culture and supportive leadership
• Professional development opportunities, leadership academy programs, annual staff events, and holiday parties

Equal Opportunity Employer / Drug‑Free Workplace. Abode Services also protects veterans and individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.