Resident Services Coordinator

Abode; Palo Alto (CA); On-site; USD 39,743 - 42,705; Full time

Benefits offered by this job

100% paid health benefits

19 PTO days & 12 holidays per year

403(b) retirement plan with employer match

Job summary

Abode in Palo Alto is seeking a Resident Service Coordinator responsible for housing stabilization services for homeless and low-income individuals. You will provide counseling, referrals, and develop individualized housing plans, ensuring participants access necessary supportive services.

The ideal candidate should possess a Bachelor's degree in a related field and at least one year of case management experience. The position offers competitive hourly pay and comprehensive health benefits.

Qualifications

• Bachelor’s degree or equivalent field experience.
• One year of case management experience.
• Valid California driver's license and auto insurance.

Responsibilities

• Provide housing stabilization services.
• Counsel and refer clients to necessary services.
• Maintain and secure comprehensive case files.

Skills

Communication skills

Organizational skills

Problem-solving skills

Time management

Education

Bachelor’s degree in Psychology, Social Work, or related field

Tools

Microsoft Office

Data-collection software

Job description

Opportunity Center, 33 Encina Avenue, Palo Alto, CA 94301, USA

About the Role

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Service Coordinator for our program in Palo Alto, CA. The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Coordinator provides a variety of services to increase housing stability including counseling, referral to financial and credit counseling, referral to legal services, and developing individualized housing plans that include a path to permanent housing stability following financial assistance. This position also coordinates services to ensure participants are connected to other necessary supportive services.

People and Culture

You will be surrounded by talented, supportive, smart, and kind leaders and teams—people you can be proud to work with. Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that better decisions and quality services arise when our workforce reflects the diversity of the communities we serve. People of color make up nearly 70% of our workforce, and we strive to recruit and retain employees from all backgrounds.

Benefits and Perks

• $28.85 per - $31.00 per hour
• 100% paid health benefits for employees
• 19 PTO days & 12 holidays per year
• 403(b) retirement plan with employer match and contribution programs
• Dynamic, mission‑driven culture and supportive leadership
• Professional development opportunities, leadership academy programs, annual all‑staff events & holiday parties

Impact

• Develop a community calendar of educational, recreational, and civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies; maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management to create an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing independence and self‑sufficiency by linking them to crisis intervention, rehab, income support, benefits acquisition, employment assistance, primary physical and mental health, substance recovery, and family involvement services.
• Provide referrals for further assessment or treatment services for concerns such as developmental or learning disabilities, behavior problems, school readiness, family violence, or exposure to drug and alcohol abuse within the household.
• Provide crisis intervention as needed and upon request by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• At least one year of case management experience providing services to homeless or low‑income individuals and/or families.
• Personal vehicle and proof of a valid California driver’s license, current auto insurance, and a clean DMV record.
• Ability to drive and transport participants when required.
• Willingness to work flexible hours, including some weekends and evenings.

Competencies

• Excellent verbal and written communication, organizational, and time management skills.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Experience using data‑collection software for documentation and reporting.
• Initiative, flexibility, self‑motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business‑related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, and a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment, or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer / Drug‑Free Workplace.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.