Resident Services Coordinator

Brookfield Properties Multifamily LLC; Everton (AR); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Full benefits package

Generous PTO

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount for on-site`

Job summary

Brookfield Properties Multifamily LLC is seeking a resident-focused professional to coordinate office activities at an Everton apartment community. You will be the first point of contact for residents, delivering high levels of customer service and addressing questions or concerns.

Responsibilities include planning social and recreational programs, processing service requests, and working with contractors to ensure quality work.

Qualifications

• High school diploma / GED (minimum).
• 1–2 years of customer service and resident retention experience required.
• Additional degree(s) in General Studies preferred.

Responsibilities

• Coordinate general business office activities of the apartment community.
• Be the first point of contact with residents and provide high level of customer service.
• Plan, implement and promote social programs for residents and assist leasing.
• Prepare service requests and coordinate with contractors to ensure timely work.
• Assist with leasing and lease renewals and maintain leasing policies.
• Ensure compliance with Corporate Office and Fair Housing policies and procedures.

Skills

Customer service

Resident relations

Communication

Education

High school diploma / GED

Job description

Location

Everton - 99 Provost Street Business

Job Description Overview

• Coordinates general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• First point of contact with residents and provides high level of customer service.
• Plans, implements and promotes social and recreational programs for property residents.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
• Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, scheduling meeting rooms and ensuring deposits are paid and contracts are signed.

Requirements

• High school diploma / GED (minimum).
• Additional degree(s) in General Studies preferred.
• 1–2 years of customer service and resident retention experience required.

Compensation

$18.55 - $25.97 per hour.

Benefits

• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Lucrative referral bonus program.
• Associate rental discount for living on‑site.

Equal Opportunity Employer

Brookfield Properties is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability (including genetic information). We maintain a drug‑free workplace.