Resident Services Coordinator

Brookfield Asset Management; Everton (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k) with company match

Growth opportunities

Referral bonus

Rental discount

Job summary

Brookfield Properties is seeking an on-site Community Office Coordinator in Everton to manage office activities for the apartment community and serve as the first point of contact for residents and families. You will plan and promote social programs and ensure high-quality customer service at the property.

You will log service requests, coordinate with contractors, handle leasing policies, and ensure compliance with corporate and fair housing guidelines.

Qualifications

• This position requires a high school diploma or GED.
• Preferred: General Studies degree.
• 1–2 years of customer service and resident retention experience.

Responsibilities

• Coordinates general business office activities of an apartment community and answers residents' questions.
• First point of contact with residents and families; provides high level customer service.
• Prepares service requests and works with contractors to ensure timely completion.
• Maintains leasing knowledge and performs leasing/renewal tasks per policy.
• Ensures compliance with company policies and relevant laws; handles packages and mail.

Skills

Customer service

Resident relations

Communication

Education

High school diploma / GED

General Studies degree (preferred)

Job description

Location

Everton - 99 Provost Street

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview:

• Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements:

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include a degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$18.55 - 25.97 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

_Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace _

_ #LI-DG24 _

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF