Resident Services Coordinator

Brookfield Properties; New York (NY); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Full benefits

Paid time off

401(k) match

Growth opportunities

Referral bonus

Rental discount

Job summary

The Eugene, 435 W 31st Street, Brookfield Properties seeks a Community Office Coordinator to support apartment community operations, serve as the first point of contact for residents, and coordinate general office activities. The role emphasizes high-quality customer service and planning social and recreational programs for residents.

Responsibilities include handling inquiries, coordinating service requests with contractors, assisting with leasing and renewals, and ensuring compliance with

Qualifications

• High school diploma or GED required.
• Preferred: degree in General Studies.
• 1 - 2 years of customer service and resident retention experience.

Responsibilities

• Coordinate general business office activities for an apartment community; respond to resident questions or concerns and route issues to appropriate team members; provide high level of customer service as the first point of contact.
• Communicate with residents and families regarding questions or concerns and resolve issues or refer them to appropriate employees.
• Prepare service requests and work with service contractors to ensure timely, proper handling of projects.
• Maintain knowledge of leasing policies and procedures; assist with leasing and lease renewals in compliance with Corporate Office policies and Fair Housing regulations.
• Maintain awareness of company policies, local/state/federal laws, affordable housing programs, and other applicable policies; ensure compliance while performing tasks.
• Receive, log, and distribute packages to residents; obtain signatures for package delivery.
• Perform administrative functions (answering calls, typing and proofreading, preparing routine correspondence, scheduling, screening mail, filing, coordinating meetings, and ensuring deposits/contracts are processed).

Education

High School diploma or GED

Job description

Overview

The Eugene, 435 W 31st Street – Brookfield Properties seeks a Community Office Coordinator to support apartment community operations, serve as the first point of contact for residents, and coordinate general office activities. The role emphasizes high-quality customer service and the planning of social and recreational programs for residents.

Responsibilities

• Coordinate general business office activities for an apartment community; respond to resident questions or concerns and route issues to appropriate team members; provide high level of customer service as the first point of contact.
• Communicate with residents and families regarding questions or concerns and resolve issues or refer them to appropriate employees.
• Prepare service requests and work with service contractors to ensure timely, proper handling of projects.
• Maintain knowledge of leasing policies and procedures; assist with leasing and lease renewals in compliance with Corporate Office policies and Fair Housing regulations.
• Maintain awareness of company policies, local/state/federal laws, affordable housing programs, and other applicable policies; ensure compliance while performing tasks.
• Receive, log, and distribute packages to residents; obtain signatures for package delivery.
• Perform administrative functions (answering calls, typing and proofreading, preparing routine correspondence, scheduling, screening mail, filing, coordinating meetings, and ensuring deposits/contracts are processed).

Compensation

Commensurate with experience

$18.55 - 25.97 hourly

Requirements

• High school diploma or GED required.
• Preferred: degree in General Studies.
• 1 - 2 years of customer service and resident retention experience.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Associate rental discount if living on-site

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace.

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We are proud to create a diverse environment and are an equal opportunity employer. Only candidates selected for pre-screening will be contacted.