Resident Services Coordinator

Bruceville Point; Elk Grove (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k matching

Life & disability insurance

Flexible spending plan

PTO and holidays

Free daily lunch

Tuition assistance

Job summary

Tenfold Senior Living in Elk Grove, CA is seeking a Resident Services Team Lead to support person-centered service goals for all community members. You will work closely with residents, families, and clinical staff, fostering strong relationships and ensuring high-quality continuity of care.

Responsibilities include coordinating training, scheduling, quality improvements, and leading calendar coordination across resident services and Harbor teams. Great communication and empathy are essential.

Qualifications

• Experience interacting with and deeply relating to seniors.
• Exceptional written and verbal communication skills.
• Meets all applicable licensing and background requirements.
• Alignment with Tenfold core values: curiosity, creativity, resilience, compassion, intention, and contribution.

Responsibilities

• Coordinate team member training experiences for care partners and med techs.
• Assist with scheduling for resident service team members and Harbor team.
• Help ensure high-quality continuity of care and services.
• Lead master calendar coordination and memory care support as needed.
• Facilitate resident services communication among residents, families, and clinical teams.
• Manage internal resident record-keeping for all residents.
• Mentor and guide care partners and med techs.

Skills

Exceptional communication

Empathy with seniors

Education

Bachelor's or vocational degree

Job description

Description

At Tenfold Senior Living, you'll make a difference for our residents-and for yourself.

Join our team. Become part of a connected community where you'll work daily with amazing teammates and seniors, building relationships with people who truly appreciate your contribution. You'll find opportunities to develop your skills and your career.

Ultimate Responsibility:

Supporting person-centered service goals for all our community members, which requires intimately knowing every resident and their unique needs, and ensuring every member of the Resident Services and Harbor team is seen and appreciated.

Other Responsibilities Include:

• Coordinate team member training experiences for care partners and med techs on the resident services and Harbor teams
• Assist with scheduling for all resident service team members and, when needed, the Harbor team
• Help to ensure high-quality continuity of care and services
• Conduct quality improvement initiatives and compliance audits to maintain high standards of community living
• Lead the resident services team member master calendar coordination and, occasionally, supporting memory care
• Facilitate resident services communication and collaboration, including resident, family, and clinical communication for all community residents
• Manage the internal resident record-keeping functions for all community residents, including those in Harbor
• Mentor and guide care partners and med techs

Requirements

Qualifications:

• At least 21 years of age
• Vocational or bachelor degree, preferred
• Experience interacting with and deeply relating to seniors
• Meets all applicable licensing and background requirements
• Experience interacting with and deeply relating to seniors
• Exceptional written and verbal communication skills
• Alignment with Tenfold core values: curiosity, creativity, resilience, compassion, intention, and contribution0

Benefits:

• Medical, dental and vision coverage, eligibility the first of the month following initial 30 days of employment
• 401k matching
• Life and disability insurance
• Flexible spending plan
• 15 days of PTO annually, with increased days after year four
• 6 paid holidays annually
• Free daily lunch
• Paid professional development
• Tuition assistance program
• Volunteer time off

We maintain a COVID-safe environment. All team members and residents must be fully vaccinated or be eligible for a reasonable accommodation due to medical or sincerely held religious reasons.

Tenfold is committed to advancing diversity, equity and inclusion within our organization and communities.